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So now my alter ego Dick Turpin has his own soap box

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Give me your supplier.

Customer: "I see you have some Windows 7 pro laptops for sale, can you do them any cheaper?" Me: "I'm afraid not, we put very little markup on them and as they are refurbished they are very reasonably priced anyway." Customer:  "Seeing as it's pro I take it they come with Word and Excel?" Me: "I'm sorry, why would Pro mean that? No that is just the operating system, Office will be extra" Customer:  "What? They're not much use without Word." Me: "As I said, you can have Word/Office for an additional cost." Customer:  "Can you tell me where you buy them from please?" Me: "I'm afraid not." Customer:  "Why not?" Me: "Two reasons, one they only sell to Trade and two, why would I tell you that so that you go to them direct?" Customer:  "You're very rude?" Me: "I'm sorry you feel that way, I think we will leave it there. Goodbye."
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Pass the parcel

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Me: "There is a fault call at xxxx they cant get on the O: drive and xxxx cant send emails". Engineer: "xxx was dealing with that he should be back soon". Me: "No he won't I have already given him three additional jobs so I doubt he will be back till late so you will have to deal with it" Engineer: "Their Broad Band is down". Me: "That'll do it, have we rung them?" Engineer: "No not yet". Me: "Well lets ring them then" Engineer: "Oh Their Broad Band isn't down its the server thats down". Me: "That's why they cant get on the O: drive then, here's a thought ring them and get them to reboot!" So initially it was a case of "How the hell can I get out of doing this?" with this in mind a slap dash approach was instigated.
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