To serve or not to serve

Customer: "I cant get on the O: drive or the Internet"
Me: "Your server is down? Have you switched it off?"
Customer: "I dunno I haven't"
Me: "Can you switch it back on"
Customer: "How do I do that?"
Me: "See that button near the logo? press it"
Customer: "Oh some lights have come on"
Me: "Yes its booting did you not look at it when you couldn't get on the O: drive then?"

Basics.

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