Crystal balls.

If you ever do something along these lines please take yourself down the garden shed and hit yourself repeatedly in the face with a spade!

Customer: "Hi you sold me a PC and I want to know if it's good enough to run Maximizer or if I need a new PC?"
Me: "What was the specification of the machine we sold you?"
Customer: "I have no idea, you sold it to me."
Me: "When did we sell it to you?"
Customer: "Last July."
Me: "Can you tell me the requirements?"
Customer: "No, shall I go back to the supplier and ask them?"
Me: "Might be an idea, I'll dig out you details, it'll save a lot of time."

Preparation, Preparation, Preparation, Preparation, Preparation, Preparation, Preparation!

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