Time is not money?

Customer: "Can I speak to xyz?"
Me: "Which one?"
Customer: "Ooh, the one that I was on the phone for an hour and a half with?"
Me: "AN HOUR AND A HALF? I hope that was a chargeable?"
Customer: "I paid for the phone call yes."
Me: "And what about xyz's time?"

silence.......

Me: "Just a minute, I'll put you through."

Sheesh

Comments

Post a Comment

Popular posts from this blog

Give me your supplier.

Customer: "I see you have some Windows 7 pro laptops for sale, can you do them any cheaper?" Me: "I'm afraid not, we put very little markup on them and as they are refurbished they are very reasonably priced anyway." Customer:  "Seeing as it's pro I take it they come with Word and Excel?" Me: "I'm sorry, why would Pro mean that? No that is just the operating system, Office will be extra" Customer:  "What? They're not much use without Word." Me: "As I said, you can have Word/Office for an additional cost." Customer:  "Can you tell me where you buy them from please?" Me: "I'm afraid not." Customer:  "Why not?" Me: "Two reasons, one they only sell to Trade and two, why would I tell you that so that you go to them direct?" Customer:  "You're very rude?" Me: "I'm sorry you feel that way, I think we will leave it there. Goodbye."
Read more

Mind reader

I've been doing an email template for a flier a customer wants to send, I've been doing it for two days now. Customer: "Its a bit big isn't it?" Me: "What do you mean big? I'm using the images you gave me, they'll determine the overall size in a sense." Customer: "I wasn't expecting it to be that size." Me: "Right I can resize everything but that means starting all over." Customer: "Can you make the font in the text box the same as the font on the images?" Me: "What font is it?" Customer: "I dunno I thought you would." Me: "But they are your images, hang on let me rummage around in my trousers I'm sure I have a crystal ball down there!" Customer: "Oh, erm, try Ariel" Luckily I know the guy, Muppet.
Read more