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Showing posts from 2017

Don't box me in.

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So we were asked to replace these 'birds nets' COMMS with a free standing cabinet and to tidy up all the cabling. The customer intended to remove all the rubbish and knock through the wall that the cardboard boxes are stacked against. (Sadly you cannot see the back wall in this photo)

Obviously we had to wait for the builders to come in and knock through the back wall and then make good before we could then start our side of the work. The Office Manager rang all excited "The builders have finish and it looks lovely, really clean and tidy. You can now come and do your part."

We arrived On-Site with the new cabinet, cables and routers to be presented with this!

Us: "Wait! What? You've boxed in the Cab's!"

Manager: "Looks good doesn't it?"

Us: "But how is anyone going to get to anything?"

Manager: " You can undo the screws."

Us: "Undo the screws?"

Manager: "Yes, there's eighteen of them."

Us: "Yo…

Email sending issue.

Hi I've been unable to send emails for 10 days, I've been too busy to get in touch but it's starting to become critical now.


Received via the email account the individual says they have a problem with.

How to close a support ticket.

Engineer: "I'm calling about your printer issue."

Customer: "It doesn't matter now, we've all just been given our redundancies notices."

Oops!

Showaddywaddy

Me: ♫ ♪ "Robert de Nero's waiting, talking, Italian" ♬ ♩ Bananarama is getting back together you know?

Martin: "I've never heard of them."

Craig: "pfft Martin hasn't even heard of Showaddywaddy either!"

Me: "I would NEVER admit to knowing Showaddywaddy."

I see no danger?

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Dear Nanette Newman
Please protect me from junior, inexperienced sales people.


PFY: "I think I may have infected my PC? I was talking to a bloke and I thought he was sending me an order so I opened the word attachment on the email but all that was there was a URL so I enabled editing so that I could click on the link and now I think I'm infected. Thing is, I also sent it to my colleague and he's opened it too."

Me: "So let me get this straight. You're sent an email with nothing on it with a .doc attachment. This doesn't concern you so you open the attachment which effectively is empty too and you are still unperturbed? Throwing complete caution to the wind you then effectively disable a security feature by enabling editing and click on the link in the .doc file and then, not content with that nightmare you send it to your colleague and get him to do everything you've done thereby infecting you both!"

PFY: "I know, I know."

Clearly you don&#…

Don't Care

Me: "Hi Dave I've got Rob on the phone asking for a is Dave available. Is your surname Available?"

Dave: "Na, mate My name is Dave Don'tCare"

Me: "Fair enough I'll tell him that then."

Bwahahaha

By whom?

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An IT manager for a fairly big organisation.

Customer: "Pete, that Adobe Acrobat Pro is a bit expensive. Can you have a look on your Microsoft Partner account and see if they do a cheaper one?"

Me: "Umm? The clue is in the name, Adobe? It's not a Microsoft product."


Can I borrow.......

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Customer: "Hi have you got a four or five port KVM switch lying around we could borrow for a few weeks and a Switch? We have some testing we need to do on old machines."

Me: "Hmm? I'm not sure. I might have some PS2 ones but I suspect you'll want USB?"

Customer: "If we have to buy something you can get some cheap Belkin's"

Me: "I think you might have to buy them tbh."

What a surprise. :-D


We bought it elswhere.

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Customer: "Hi we've just bought a new printer, just a quick question. Do I set it up via the WIFI or the disc that came with it?"

Me: "I take it you didn't buy it from us?"

Customer: "Well, no."

Me: "In that case we can set it up for you but obviously we'd charge you. The thing is, if you'd have bought it from us we'd be happy to set it up for you. I suggest you use the install disc that came with it."
Customer: "Oh, OK I'll have a go with the disc then."



Art of complaint

Walking towards the kitchen I overheard a member of staff moaning. While waiting for the kettle to boil I started slapping my my face with my mouth slightly open emitting a sound from the slapping.

Brad: "What the hell are you doing?"

Me: "Joining in with you!"

Brad: "What?"

Me: "Playing me face."

Badumtish I'm here all week folks.

And the lunchtime game is.........

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Slap your backside while the Engineer is on a support call.

Engineer: "I'm sorry can I just put you hold. Pete, what the hell are you doing?"

Me:"Playing Passenger by Iggy Pop on my arse."

Engineer: "I hate you!"




Importance

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Had a call from one of our customers.

IT Manager: "Can you put me through to Dave now please."

Me: "I'm afraid he is out on-site at the minute."

IT Manager: "Presumably at a lesser customer than us?"

Me: "All of our customers are important."


I'm blocked!

"We have been sending emails to A-user@someaddress.com but they are saying that they are being blocked by their system, could you look into this please and see if there is a problem."

Erm? yes there is a problem.
What can I do about their system?
#facepalm

That's you that is.

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Have you ever noticed how some people have a recurring personal trait?

I know one individual who literally works themselves up into a frenzy about things that haven't happened yet. As an example, there was a vacancy coming up and they really wanted the job. Nobody had even submitted an application and yet the individual was practically bursting a blood vessel over who would be applying, who might be in with a chance and what the potential vetting procedure might be. All this before the vacancy was officially posted!

There is also another individual I know who spends days if not weeks complaining about a task they have to complete and yet doesn't even make an attempt to start. I think they hope that someone will say "Tell you what, I'll do that for you." the individual just aggravates everyone by constantly moaning about it and then, which is the most ridiculous bit, they finally ask someone to do it for them when the time has run out!


It's who you know.

Texted my plasterer last night to see if either he was willing to climb up on the roof of Castle Cannon or if he knew anyone who was interested in risking their life walking the battlements to replace the tiles. He texted back "Will pop round in the morning."

Saturday 08.40

Me: "Hi Paul, thanks for coming round. You're not climbing up there are you?"

Paul: "Na mate, I just came round to have a look and wet myself laughing."

Even the plasterer disrespects me. :-(

He's going to get his 'roofer' cousin on the case.

Ye Olde Play

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A sleepy Morrisons in a leafy shire of merry old England.
Me: "Hi, can I have two of those sausages with chips please?"

Assistant: "Is that the three sausage deal?"

Me: "Oh god no, I couldn't do three sausages!"

Assistant: "Well there's the small deal which is one sausage?"

Me: "Here's a cunning plan, I'll have the single sausage deal and buy another sausage separately."

Assistant: "I suppose you could do that."

Me: "Yes, I suppose I could."


Whose Fault?

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And the winner of the most ridiculous support request goes to:

"Our site is under attack from IP xxx.xxx.xxx.xxx SAMSUNG-ANDROID is this anything to do with the server issue you had last week?" #facepalm


30 Day Trial

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Signed up for a trial of a product promoted by Google. We already have one of the family of services on offer so an integrated addition might be beneficial. Within twenty minutes of the account being created a sales rep was on the phone!

Rep: "How many people will be using the product?"
Rep: "Will you just be using it internally or in conjunction with your customers?"
Rep: "When will you be purchasing the product?"

Now I pride myself on being a pretty diligent salesperson but at least let me take the wrapper off and have few licks before pouncing.

Clearly I don't understand.

Me: "But surely it makes sense if we are being invoiced monthly then we should invoice monthly?"

Dave: "No, it's too much hassle to invoice every month. We'll invoice once a year!"

Me: "But if they cancel then we'll have to credit the remainder? Plus you'll need to keep on top of who's had what and when at the year end when you say you'll invoice? Effectively your invoices will be all over the place as you invoice different customers at different times? At least on a monthly basis all relevant customers are billed at the same time regardless of join date?

Dave: "You don't understand, it's too much hassle."

Three months later

Dave: "We're going to start invoicing on a monthly basis."

Bwahahahaha